Meet Purva Upasak: Insights from a Principal Customer Solutions Manager at AWS
Champion for Women in Tech, strategic vision of Principal CSM's and inspiring personal learnings.
Ray Thomas
Amazon Employee
Published Jul 16, 2024
Welcome to another edition of "Becoming AWSome", the livestream podcast series where Amazon insiders introduce you to the humans of AWS. Hosted by Ray Thomas, a senior recruiter from AWS's infrastructure organization, and Jenna Lass, a principal recruiter, this episode features Purva Upasak, a Principal Customer Solutions Manager (CSM) at AWS.
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In her over six years at AWS, she has partnered closely with her customers to enable their success and transformation. Purva is a customer advocate who works with them to understand their business and technical needs, champions for them within AWS, and ensures their success. 💪 In her over 15 years in the tech industry, she has worn multiple hats, including being an engineer, a consultant, and a solutions architect. 👩💻
She is passionate about advancing the status of women in the technology industry. 🌟 At AWS, Purva leads the Events program for the Women at AWS affinity group that enables women to succeed in their careers at AWS. 🚀
Purva began by explaining the role of a Principal at AWS. 🌟 Principals are leaders in their field, often responsible for driving large-scale projects and initiatives. They combine deep technical expertise with strategic vision to solve complex customer challenges. 🔧 In her role, Purva not only manages customer relationships but also guides them through their cloud journey, ensuring they leverage AWS solutions to their fullest potential. ☁️
One of the key questions asked was about the hardest part of Purva's job. She candidly shared that the most challenging aspect is balancing the technical and strategic elements of her role. ⚖️ It requires a continuous update of technical skills while also understanding the evolving needs of the customers to provide them with the best possible solutions. 🔄 This dual focus can be demanding but is also what makes the job exciting and rewarding. 🎉
Throughout the podcast, Purva touched on several intriguing topics:
- Customer Engagement: Purva emphasized the importance of building strong, trust-based relationships with customers. 🤝 She highlighted how understanding their unique challenges and goals allows AWS to tailor solutions that drive real business value. 💼
- Innovation and Collaboration: She spoke about the collaborative culture at AWS, where innovation is encouraged, and cross-functional teams work together to deliver cutting-edge solutions. 🚀
- Career Growth and Learning: Purva shared her journey within AWS and the continuous learning culture that has helped her grow professionally. 📚 She stressed the importance of staying curious and being open to new opportunities. 🌱
We hope you enjoyed this glimpse into the life and work of a Principal Customer Solutions Manager at AWS. Stay tuned for more insightful conversations on Becoming AWSome!
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